Terms and Conditions

The exclusive La Zenaida flats have been conceived for all those who love nature and peace, far from pollution and noise, all within an unparalleled environment and with spectacular sea views.

We would like to remind you that in order for the philosophy of La Zenaida Luxury Tourist Apartments to maintain the coexistence based on peace, relaxation and tranquillity, we kindly ask you to respect las siguientes normas:

1. Activities and behaviour that may cause excessive noise and disturbance, such as loud music, television, etc., are forbidden, as are any kind of parties and events, especially after 9:00 pm.
2. For reasons of hygiene, as well as to ensure peace, relaxation, and tranquillity, it is compulsory to use the slippers provided by the property.
3. Under no circumstances is it permitted to occupy the flat by more people than those established in its maximum capacity.
4. Smoking is prohibited inside the dwellings.
5. Pets on request.
6. Respect the opening hours of the swimming pool. Open from 1 March to 30 November.
7. The property has the right to ask the client to vacate the flat if the above-mentioned rules are not complied with.
However, these conditions may be consulted and modified with the property.

If you have any questions or queries, please do not hesitate to contact us by email: info@lazenaidaluxuryrentals.com, o vía nuestro teléfono o WhatsApp en el número: (+34) 633 67 80 46.

General Terms and Conditions of GORKABA 97 S.L.

We are delighted that you have chosen us, our aim is to make your stay as pleasant as possible and to ensure that you have the best possible memories of us. The following terms and conditions show our commitment to our guests and represent our contract with you when you rent a holiday home. We kindly ask you to read the points of this contract carefully.

Users are responsible for ensuring the validity of the terms and conditions included in this page. The sole use of the services of this page implies the agreement and acceptance of these terms and conditions and any future changes made prior to your stay in the apartment. We recommend you to read carefully the conditions under which you make your reservation. It is essential to accept these conditions in order to book and access the apartment.

Minimum stay

The minimum stay is:

From July 1st to August 31st, 6 nights.

During Christmas, 5 nights.

The rest of the year, 2 nights.

Although it may vary depending on the season or holiday.

Prices

Prices are always shown in EUROS (€) and may vary depending on the time of the year or special events, depending on each of the apartments. We reserve the right to change them.

Booking process

Our automatic availability and price calculation system will allow you to choose the apartment you are interested in, and immediately make the reservation online.

Initial payment: to book online the apartment of your choice, select it and fill in the requested information. In this first step, if the apartment is finally booked, a first on-line payment will be made by credit card, representing 30% of the total amount. In case the credit card provided is not valid and such charge is not possible by Gorkaba 97 SL., a member of our team will contact you at the contact telephone number or e-mail address you have provided. If the card number change is not carried out or if it is not possible to contact you through the contact information provided, the reservation may be cancelled. In this case, an email will be sent to you confirming the cancellation.
Booking confirmation: once the initial payment has been made, the reservation will be confirmed instantly and you will receive a welcome email with all the details of your reservation (booking details, apartment address, contact person details, etc.).
Final payment: the remaining 70% of the amount will be charged 14 days prior to your arrival at the selected apartment.

If you make a booking less than 14 days before arrival, 100% of the amount will be charged after the booking has been made, and you will also receive an e-mail once the payment has been made with all the details of your booking.

Online payment security

Gorkaba 97 S.L. is committed to protecting customer data.

Llegadas y salidas

Normal apartment opening hours: from 4:00 pm to 10:00 pm.

Normal check-out time from the apartments: Before 12.00 noon.

Both check-in and check-out times will be flexible and negotiable as long as there are no other reservations on the dates before or after.

The client must always inform us of the approximate time of arrival. It is essential to give at least 2 days' notice of arrival time, otherwise we cannot guarantee the check-in time. IT IS VERY IMPORTANT THAT YOU CALL US AT LEAST HALF AN HOUR BEFORE YOUR ARRIVAL AT THE APARTMENT OR ONCE YOU HAVE PICKED UP YOUR LUGGAGE FROM THE AIRPORT AT THE FOLLOWING TELEPHONE NUMBER (+34) 607 57 07 40/(+34) 633 67 80 46., de ese modo un miembro de nuestro equipo de entradas se desplazará hasta el apartamento y podrá esperar allí su llegada, a fin de evitar que sean nuestros huéspedes quienes hayan de esperarnos a la entrada del edificio en cuestión.

The ID card or passport of the person who made the booking must be presented at the time of arrival.

Check-outs posteriores a las 12:00 horas del mediodía sin permiso expreso de Gorkaba 97 S.L., supondrá el cobro de un día más.

Deposit or Security Deposit

Security Deposit

We require a security deposit of 200€ as part of your booking. This deposit is intended to ensure that the flat is maintained in optimum condition during your stay and will be used to cover any significant damage or loss of property that may occur during your occupancy.

Proceso de Depósito de Seguridad

Booking and Check-In: When you make your booking with Groakab97 S.L., you will be asked to provide your credit card details and authorise a charge of 200€ as a security deposit. This amount will be blocked on your credit card during your stay and will be held temporarily.
During your stay: During your stay, we hope you will enjoy your time in our luxurious flats in comfort and tranquility. Please take care of the space and your personal belongings to avoid any unnecessary damage.
Check-Out and Apartment Evaluation: After your departure, our team will carry out a routine inspection of the flat to assess its general condition. This will include checking for possible damage or loss of property keys.
Return of the Security Deposit: If, after inspection, the flat is found to be in good condition and without significant damage, the security deposit of 200€ will be released in full. Depending on your bank, it may take several business days for the amount to be reflected in your account.

Notification of Damage

In the event that significant damage or loss of property is identified during the inspection, La Zenaida will contact you to inform you of the situation and provide details of the charges involved. If the security deposit is not sufficient to cover repair or replacement costs, you will be responsible for paying the difference.

We appreciate your understanding and cooperation regarding our security deposit policy. Our priority is to keep our flats in top condition so that all our guests enjoy an exceptional experience.

En Gorkaba 97 S.L. trabajamos desde la empatía y el sentido común. Con esto queremos transmitirle que no cobraremos, por ejemplo, daños menores como pueden ser la rotura de algún plato, copa de vino, etc. No obstante, sí que solicitamos a nuestros huéspedes que dejen el piso ordenado, que retiren la basura y dejen los juegos de llaves donde se les haya informado durante el check-in. En muy puntuales ocasiones hemos tenido que utilizar el depósito de seguridad. No obstante, esperamos que entiendan que hemos de proteger los intereses de nuestros propietarios si se hace un mal uso de los inmuebles.

If you have any questions or need more information about our security deposit policy, please do not hesitate to contact our customer service team.

Equipment/supplies/cleaning

Normal electricity, gas and water expenses incurred during the stay will be included in the rental price. The accommodations are cleaned before each guest's arrival, and will be provided with a set of sheets and towels per person.

The price of your stay also includes a cleaning service and a change of bed linen and towels every 7 days of your stay free of charge.

On the day of departure, the client must leave the apartment in acceptable conditions of order and cleanliness.

Cancellation Policy

This document establishes the cancellation policy of La Zenaida Luxury Tourist Apartments, which applies to all reservations and services provided by La Zenaida Luxury Tourist Apartments. This cancellation policy is subject to change without notice, so we recommend customers to check it periodically to be aware of any changes.

High Season and Low Season:

La Zenaida recognises the distinction between High Season and Low Season depending on the seasonal demand for our luxury flats. The High Season and Low Season periods are as follows:

High Season:

From 1 July to 31 August and from 20 December to 2 January.

Low Season:

All other periods not included in the High Season.

Cancellation Policy during High Season:

(From 1 July to 31 August and from 20 December to 2 January)

During the High Season, our cancellation policy is a little stricter than in the Low Season due to the high seasonality of the market in which we operate. The cancellation conditions in high season are as follows:

Cancellation with 30 days' notice or more: Los clientes que cancelen su reserva con un aviso previo de 30 días o más antes de la fecha programada recibirán el reembolso del 30% del importe total ya abonado en el momento y en concepto de reserva.

Cancellation with less than 30 days notice: Customers who cancel their booking with less than 30 days notice prior to the scheduled date will not be eligible for a refund.

Cancellation Policy during Low Season:

(All dates not included in High Season)

During Low Season, cancellation of reservations will be more flexible and subject to the following conditions:

Cancellation with 7 days notice or more: Customers who cancel their booking with a notice of 7 days or more before the scheduled date will receive a full refund of the amount paid.

Cancellation with less than 7 days notice: Clients who cancel their booking with less than 7 days notice before the scheduled date will receive a refund of 30% of the total amount already paid at the time of booking.

Special Considerations:

In cases of cancellation due to exceptional circumstances, such as natural disasters, public health emergencies or other unforeseen situations, La Zenaida Luxury Tourist Apartments reserves the right to evaluate each case individually and make cancellation and refund decisions at its discretion.

Changes to booking dates may be subject to availability and additional charges, depending on the season in which the change is made.

Communication of Cancellation:

All cancellation requests must be communicated in writing to La Zenaida Luxury Tourist Apartments through the contact channels provided. The date of receipt of the cancellation request will be considered the effective date of cancellation.

By making a reservation with La Zenaida Luxury Tourist Apartments, the client acknowledges and accepts the terms and conditions of this cancellation policy, including the differences between High Season and Low Season.

The Zenaida Luxury Tourist Apartments is committed to providing its guests with a luxury accommodation experience and exceptional service. If you have any questions or require any clarification regarding this cancellation policy, we invite you to contact us for further clarification.

Changes or modifications by the customer

In the event that the client subsequently decides to change or modify the dates of arrival/departure or the number of people staying in a confirmed reservation, Gorkaba 97 S.L. undertakes to find a satisfactory solution whenever possible. However, the total price will not be modified if you wish to reduce the number of days and/or number of people in the previously booked stay. In the event that a change of ACCOMMODATION is requested, the client must cancel the previously confirmed booking in accordance with the cancellation conditions, and then make a new booking.

Cancellations and modifications by GORKABA 97 S.L.

If an accommodation cannot be occupied due to a duplicity of bookings (overbooking) or due to unforeseen causes not attributable to Gorkaba 97 S.L., we will contact the client as soon as possible and we will try to find an alternative, providing them with another accommodation of the same or superior characteristics. If the aforementioned option is not possible, or if you do not accept the change or modification, the reservation will be cancelled and you will be immediately reimbursed in full. No further claims or complaints on your part will be admissible in such cases.

Claims or complaints

Any claim or complaint must be communicated immediately to Gorkaba 97 S.L. in order to solve the problem. In case the complaint can be clearly adjudicated to Gorkaba 97 S.L., Gorkaba 97 S.L. is committed to find satisfactory solutions for the clients. In case this is not possible, Gorkaba 97 S.L. will look for a suitable or superior accommodation at no additional cost to the client.

Gorkaba 97 S.L. shall in no case be liable for events beyond the company's control or arising from force majeure or fortuitous events, such as:

- Noise caused by construction work near the reserved dwelling.

- Outages of utilities not related to the dwelling.

- Elevator failure.

– Etc…

No complaints or claims will be accepted once the departure has taken place, and therefore any right to compensation or remedy will be forfeited.

Responsibility

The customer undertakes to respect the house rules and above all the hours of rest, it is not allowed to use the flats for party celebrations (spontaneous parties, stag and hen parties, etc...). The client also undertakes to follow the instructions for use and maintenance indicated by the company and to respect the regulations regarding noise, rubbish collection, normal consumption of electricity, water, etc...

In case of any violation of the above mentioned obligations, Gorkaba 97 S.L. at its own discretion has the right to ask the client to vacate the apartment and the client shall not be entitled to any kind of financial compensation.

Neither Gorkaba 97 S.L. nor the owner shall be liable for any direct or indirect damage that may be caused as a result of the use of the apartment, including but not limited to: damage, loss after fire, theft or delinquency.

By booking with Gorkaba 97 S.L. you agree not to carry out any dangerous, offensive, noisy, illegal or immoral activities on the property, as well as any act that could create unrest among the neighbours. You will be responsible for the cost of any damage caused by you or a member of your party.

Safety and Personal Responsibility

Lost and found items will be kept for a period of 6 months.

Most of our properties have armoured doors. Some have safes. It is your responsibility to ensure that the necessary precautions are taken against burglary: lock the door when you leave, close all windows when you are not at home, etc.

Our website

All descriptions and information shall apply to the apartments published. While Gorkaba 97 S.L. makes every effort to maintain accuracy and to check details wherever possible, Gorkaba 97 S.L. cannot be held responsible for any errors or omissions that may arise. Gorkaba 97 S.L. also has the right to change at any time information published on the website such as prices, descriptions and photos. Gorkaba 97 S.L. reserves the right to update any of its conditions of use at any time if required, in accordance with the company's business.

Dispute resolution

For any litigious matter or that concerns our website or any of those that depend on it, Spanish law shall apply, being competent for the resolution of all disputes arising from or related to the use of this website, the Courts and Tribunals of Malaga, Spain and, where appropriate, the Consumer Arbitration Courts or similar to which we are adhered, at the time of the dispute. To file claims in the use of our services can be directed by mail to the email or physical address above, in any case must resort to an amicable solution in the first instance.